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ENTERPRISE SERVICE DESK (ESD)
PSI is responsible for the end-to-end ticketing of all approved VA technologies and works with the VA’s IT department and appropriate third parties that provide IT support or services to VA. Our staff remotely manages, diagnoses, and resolves issues related to VA desktops, laptops, and software. PSI staffs three managed services centers in Barbourville, KY, Bossier City, LA, and El Paso, TX.
Customer Office: Department of Veterans Affairs (VA)
Provides Tier 1 and 2 service desk support
Supports all VA end users and VA-designated VIPs 24/7
ServiceNow
SERVICE DESK
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